For questions and information about how to place, cancel, or check your order, please contact a Hard Candy Customer Service Representative:

Customer Service Center

By Phone:
Call us toll free at (866) 330-CANDY (2263) or (949) 631-6005.  Monday through Friday, 10:00am – 7:00pm Eastern Standard Time.

By E-mail:
You may also e-mail us at OnlineOrders@HardCandy.com, which will be answered within 24 hours, excluding weekends and holidays.

Returns and Exchanges
Hard Candy offers a 100% customer satisfaction guarantee policy on all merchandise. Click the link below to get more information.

HardCandy.com – Online Returns
833 W. 16th St.
Newport Beach, CA 92663
More Info

For general questions and information about Hard Candy contact Hard Candy's Corporate Office at:

Corporate Headquarters

By Phone:
Call us at (949) 631-4504
Monday through Friday, 8:30am – 5:30pm Pacific Standard Time

By Mail:
Hard Candy Cosmetics
833 W. 16th St.
Newport Beach, CA 92663

Careers
Hard Candy is always looking for some new talent. Click one of the links below to get more information.
Career Overview
Benefits
Open Positions

Donations/Sponsorships
Please email donation and sponsorship requests to:
Donations@HardCandy.com

Makeup Artist Program
Please email all requests for information to:
Info@HardCandy.com

Public Relations
Please email editor requests to:
PublicRelations@HardCandy.com

Wholesale Information
For wholesale information, click here.

NOTE: Sorry at this time we do not ship orders internationally. If you have questions regarding that matter, please send them to OnlineOrders@HardCandy.com.

Questions? Comments?
Looking for a product? Have a suggestion, question or comment? Send us a note and we'll do our best to solve your problem as quickly as possible.

Send Us an E-mail
We will try to respond to you within 24-48 hours.

• Add an item(s) to your order by selecting a product and quantity, choose "add to cart."
• Your total order amount will appear in your Shopping Cart, where you can click on "Continue Shopping" or "Checkout."
• We'll process your order within 2-3 business days; you get an immediate e-mail that confirms your order.
• For more information about our processing times, see our Shipping & Delivery information.

1. Call us toll-free at (866) 330-CANDY (2263) to place an order.
2. Add all the items that you want to purchase to your shopping cart and proceed to the checkout. When you get to the billing page select "phone" under the payment method. Then finish your transaction, write down the reference number, and call us toll-free with your credit card information to complete the order.

1. Begin by selecting a product, enter a quantity and click on the "add to cart" button.
2. Once you added all the items that you wish to purchase, proceed to the checkout. Select your shipping method and add the address that you want to receive the order. When you get to the billing page select "mail" under the payment method and enter your billing address. Review the information to make sure everything is correct and then submit the order.
3. Print off the mail order confirmation page, fill out the data and mail it along with your payment to complete the order. Once we receive the order we will process it and ship it within 1-2 business days.

• All credit card processing is done through an encrypted session between your browser and the server. The technical term for this is SSL, or Secure Sockets Layer, which is an Internet standard security protocol. This site uses SSL version 2, which encrypts all information sent or received while users are viewing or filling in information from secure areas of the site.
• With SSL, no one can see credit card information from your session over the Internet. These forms are only sent from secure areas of our site.
• Credit card information is also stored in a secure area of the site, and is not kept on the web server. Access to this information is restricted to customers only. Customer Service Representatives will normally only see part of a credit card number displayed when accessing customer information. They will not see an entire credit card number.

• After you've placed an order, we'll immediately send you an email with an Order Number.
• Use this Order Number if you have questions about your order.
• Orders cannot be tracked until they have been shipped. Once your order has shipped, you get your tracking number by emailing your request and order number to OnlineOrders@HardCandy.com.

• Due to the high volume of online orders and processing times, HardCandy.com cannot guarantee putting a stop to your order once you submit it. You should always review your order before checking out; but in the event you made an error, you should contact HardCandy.com’s Customer Service Representatives immediately at (866) 330-CANDY (2263) or email us at OnlineOrders@HardCandy.com
• If you are online, you can cancel your order in the Shopping Basket at checkout by clicking on the "Remove" button to cancel an item or to cancel the entire order.

• You can send your order to any location in the United States, even if this is not your billing address.
• The checkout process allows you to specify distinct shipping and billing addresses.

• Unavailable products cannot be purchased until the store is restocked.
• If an order is taken for an out-of-stock item after you placed an order, you will be notified by Customer Service via e-mail and/or phone.

• When items are out of stock or unavailable, you will see "Temporarily Out Of Stock" next to the product description.
• If items are discontinued and out of stock, the product will no longer appear on the site.
• We cannot accept "back orders."

1. Please place the items back in the original packaging or a box of your choice. Be sure to pack it well to avoid breakage.
2. Make a copy of the invoice or email confirmation and include it with the return. Please make a note of what you are returning and why. Let us know if you want to return or exchange the item.
3. Send your return to:
   HardCandy.com - Attn: Online Returns
   833 W. 16th St.
   Newport Beach, CA 92663

1. Make sure that you have activated your e-GiftCard before you try to redeem it. Click here for instructions if you haven’t done that.
2. Select the items you wish to purchase at HardCandy.com and add them to your cart.
3. Once you’re finished shopping, proceed to the checkout, following the instructions below.
4. On the billing page in checkout, select e-GiftCard from the payment method drop-down. Enter your e-GiftCard number in the supplied box and hit the “Continue Checkout” button.
   
   Note: Any unused balance will remain on your e-GiftCard until you choose to spend it.

• Hard Candy e-GiftCards can only be redeemed through HardCandy.com.
• Hard Candy e-GiftCard codes are usable after the recipient logs on to activate the card.
• Promotional offers may not be applied toward the purchase of a Hard Candy e-GiftCard.
• The total value of the e-GiftCard will be applied against the total order amount including sales tax, shipping charges, and gift-wrap.
• If the amount of your e-GiftCard is less than the total order amount, please use a valid credit card to pay for the remainder of the purchase.
• If the amount of your e-GiftCard is more than the total order amount, the remaining balance amount will be stored for use on your next purchase. Be sure to hold on to the e-GiftCard number for future purchases.
• If a refund is requested on an item purchased with a Hard Candy eGiftCard, the refunded amount will be applied to the original eGiftCard. The adjusted balance can be viewed by accessing the Check Balance page in the e-GiftCard section on the site.
• e-GiftCards are non-transferable, non-refundable and are not redeemable for cash.
• Hard Candy cannot replace lost or stolen e-GiftCards.
• e-GiftCards cannot be used to purchase GiftCards
• e-GiftCards and their use on our Web site are subject to our general Terms and Conditions.
• No sales tax is charged when purchasing an e-GiftCard; however, purchases paid for with an e-GiftCard will be charged applicable sales tax if shipped to addresses in California or Florida.
• Hard Candy currently ships only within the United States therefore, you must have a valid U.S. shipping address in order to redeem a Hard Candy e-GiftCard.
• Hard Candy reserves the right to change these terms and conditions from time to time in its discretion.
• If you have any questions or concerns about your return or exchange, please give us a call toll-free at (866) 330-CANDY (2263) or (949) 631-6005. Monday through Friday, 10:00am – 7:00pm Eastern Standard Time or send an e-mail to Info@HardCandy.com, which will be answered within 24 hours, excluding weekends and holidays

• Visa
• MasterCard
• Novus/Discover
• American Express Card
• Debit Cards
• *Checks
• *Money Orders

Some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you'll be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection.

If you have any questions about placing your order, call us at (866) 330-CANDY (2263) Monday through Friday, 10:00am – 7:00pm Eastern Time or send an e-mail to OnlineOrders@HardCandy.com.

*Check and money will need to be mailed in.

All checks are subject to approval by Telecheck. If your check is not accepted, we will give you information on how you can reach Telecheck and you will be asked for another payment option.

Hard Candy Cosmetics product warranties only apply when the purchaser has purchased Hard Candy products from an authorized seller. Because of the negative repercussions that unauthorized re-sales can have, Hard Candy Cosmetics has decided to intervene where appropriate. We regret the inconvenience to legitimate sellers and buyers of Hard Candy Cosmetics products. Hard Candy Cosmetics regularly contacts those who are engaging in unauthorized sales of its products and for those that do not respond, further action is and will continue to be taken, such as submitting complaints to e-bay or even legal action against the unauthorized sellers. We hope you will understand and apologize for any inconvenience.

Sometimes we receive unsolicited product ideas and suggestions from individuals outside our company. In most cases, the unsolicited ideas and suggestions are not new and touch upon the same matters that have been explored by our own creative staff.

We must therefore take certain precautions in receiving disclosures or submissions from others. We have a uniform policy not to receive any disclosures or submissions in confidence. No submission will be reviewed by the company on a confidential basis, or under any obligation that the design, writing or idea shall be kept secret, or on condition that the company shall agree to any terms of compensation before disclosure or submission of the design, writing or idea.

If you agree that your disclosure of the materials is entirely voluntary on your part and that it will not create any obligation or confidential relationship of any type or kind, nor any guarantee of secrecy or requirement to compensate you in any manner, we shall be glad to consider it. In such event, your submission will be reviewed on the basis that you will rely exclusively on your rights, if any, under the intellectual property laws (copyright, trademark and patent statutes). In the case of a patentable idea, it is suggested that you protect yourself by filing a patent application. The company shall not be obligated to give reasons for its decisions to use or not use any idea or suggestion or to reveal its past or present activities related to the idea or any submitted materials or to the same or similar ideas or materials submitted by others.

If you submit a product idea or suggestion to us via our website, your submission constitutes your agreement regarding the foregoing terms regarding no confidentiality or compensation. If you submit to us product samples and/or a description by other means, we will do our best to return these items, but we do not accept responsibility for items that are lost, misplaced or stolen, and a condition of making an unsolicited submission is that you understand that we may not return your materials.