We DO NOT offer exchanges or physical returns HOWEVER you can fill out a RETURN CLAIM FORM and receive Hard Candy credit. You can use your Hard Candy credit to place a different order at Hard Candy.com for the item(s) you want.
Here’s how it works:
- Download and fill out the RETURNS CLAIM FORM (you will need to provide photographic proof)
- THIS IS IMPORTANT! Email it to firstname.lastname@example.org with Subject: RETURN CLAIM [Insert your Order Number]
- Our customer service team will process. Please be a little patient! Processing can take up to 30 days after we receive your Return Claim Form.
- When processed, you will receive an email confirming that your Hard Candy credit was issued. You're ready to shop again!