CAN I EXCHANGE SOMETHING?

We DO NOT offer exchanges or physical returns HOWEVER you can fill out a RETURN CLAIM FORM and receive Hard Candy credit. You can use your Hard Candy credit to place a different order at Hard Candy.com for the item(s) you want. 

Here’s how it works:

  1. Download and fill out the RETURNS CLAIM FORM (you will need to provide photographic proof)
  2. THIS IS IMPORTANT! Email it to info@hardcandy.com with Subject: RETURN CLAIM [Insert your Order Number]
  3. Our customer service team will process. Please be a little patient! Processing can take up to 30 days after we receive your Return Claim Form.
  4. When processed, you will receive an email confirming that your Hard Candy credit was issued. You're ready to shop again!
DISCLOSURE: We have measures in place to ensure your product is sent to your satisfaction. We are monitoring your orders. Submitting a claim is a serious issue and we treat it as such.