Frequently Asked Questions

We will restock! Enter your email address into the field that says: “Notify me when this is back in stock” and if/when we get it back in, we will!

Since nail polish is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. We cannot ship nail polish products to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials...

Your credit card will be charged as soon as your order is accepted and processed.

Gift cards work like Hard Candy credit. We will issue a gift card as Hard Candy credit. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough Hard Candy credit in your account to complete the...

Just click the VIEW YOUR GIFT CARD link in the email and copy the code. Create an account OR log in to your account, add your products to cart and enter the code. It will apply to your total.

Once you place an order, we will process in 1 to 2 business days. Orders placed after 3pm ET are processed the next business day. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships....

Your purchase of Hard Candy products is for your personal use. By purchasing, you agree not to resell or distribute our products for commercial purposes. We do not allow orders over a certain amount. We may reject or cancel an order AND your account if we believe you aim to...

Search on the bottom left hand corner of the page OR in navigate to Eye | Lip | Face and take a look at Shop All.

Yikes! You have 60 minutes/ 1 hour to cancel an order. We made our checkout process super smooth and easy to read so you can avoid any errors. Unfortunately, we can't change orders that are placed and processing. If you need additional help, please email us with Subject: URGENT ORDER...

We accept Visa, MasterCard, American Express, and Discover. Check our RETURN & EXCHANGES policy for more information.While we love the 90s, we do not accept checks or money orders.

We will email telling you that your Hard Candy order has shipped. There will be a tracking number. You can either track through the link in the email, your Hard Candy.com account, or go directly to the carrier’s website. You don't need a Hard Candy account to track your order,...

We email updates! Orders are processed Monday - Friday, excluding some federal holidays.  FYI: We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your state, country or air and ground transportation strikes or delays, nor any...

CHECKLIST: Check your card’s security code Check your card’s billing address Check your card’s available balance Check your card’s expiration date If all else fails, email us at info@hardcandy.com with Subject: URGENT PAYMENT ERROR [Insert your Order Number].

Of course! You can make this change on your Account page. If something is wrong, please email us at info@hardcandy.com with Subject: CHANGE MY PAYMENT [Insert your Order Number].