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If the product is subjected to excessive heat or cold for periods of time, it may distort the formula or texture. If the formula is extraordinarily changed, please discontinue use and let us know.

Email with the Subject: QUALITY CONTROL [Order Number]. Please provide photographic evidence.

Here’s a #protip on how long to keep makeup:
Look out for the open jar icon, known as the PAO (or "Period After Opening") symbol, which includes the number of months a product is safe to use after it has been unsealed.