Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

Hard Candy does not provide a return label. Hard Candy DOES NOT accept returns but WILL issue store credit/ gift card, at discretion, within 30 days of the shipment delivery date.

To make a claim, fill out our Return Claim form (download and print a copy below) then email it to info@hardcandy.com with Subject: RETURN CLAIM [Insert your Order Number].

As soon as we process your return we'll send you a confirmation email with your store credit information.  You will not receive shipping fees (even if you add it to your return claim). We DO NOT refund shipping. We are not responsible for shipping fees. Shipping is FREE on orders over $30!

CAN I EXCHANGE SOMETHING?

We DO NOT offer exchanges or physical returns HOWEVER you can fill out a RETURN CLAIM FORM and receive store credit. You can use your store credit to place a different order at Hard Candy.com for the item(s) you want.

Here’s how it works:

  1. Download and fill out the Returns Claim Form (you will need to provide photographic proof).
  2. (THIS IS IMPORTANT) Email it to info@hardcandy.com with Subject: RETURN CLAIM [Insert your Order Number].
  3. Our customer service team will process. Please be a little patient! Processing can take up to 30 days after we receive your Return Claim Form.
  4. When processed, you will receive an email confirming that your store credit was issued. You're ready to shop again!

DISCLOSURE: We have measures in place to ensure your product is sent to your satisfaction. We are monitoring your orders. Submitting a claim is a serious issue and we treat it as such.

YOU DIDN’T SEND A RETURN FORM. HOW DO I SEND BACK MY RETURN?

Don’t. We do not accept returns. Feel free to dispose of the item in a manner of which you see fit! Fill out a RETURN CLAIM FORM and email according to directions.

I’M OUTSIDE OF THE U.S.! HOW DO I RETURN?

We do not yet ship outside the US!

Our rule would still apply. We DO NOT accept returns but you may fill out a RETURN CLAIM FORM.

HOW LONG WILL MY RETURN TAKE?

Processing RETURN CLAIMS could take up to 30 days after we receive your form, so please be patient. Obviously, we will get to your return ASAP because we are truly invested in your satisfaction!

DISCLOSURE: We have measures in place to ensure your product is sent to your satisfaction. We are monitoring your orders. Submitting a claim is a serious issue and we treat it as such.

HOW WILL I KNOW WHEN MY STORE CREDIT IS AVAILABLE?

As soon as we process your RETURN CLAIM, we will send you a confirmation email with your store credit/ gift card information. Then, you're ready to shop again!

Log into your Hard Candy account and your store credit will magically appear on your shopping cart page! You can use your credit to get a different item ONLY at HardCandydotcom.

Store credit will NEVER expire.

HOW DO I RECEIVE MY CREDIT IF I DON’T HAVE A HARD CANDY ACCOUNT?

Good question! Create an account before sending your RETURN CLAIM! Use the same FIRST AND LAST NAME with which you placed your initial order.

Once you fill out your RETURN CLAIM FORM and email it to info@hardcandy.com with Subject: RETURN CLAIM [Insert your Order Number].

Once we process your claim you are logged into your new account your store credit will magically appear on your shopping cart page!

I RECEIVED THE WRONG ITEM/ MY ITEM IS DAMAGED.

If you think you received defective, damaged or incorrect items, contact us within 3 days of receipt with a photo of the defect so we can fix the situation for you quickly.

We are also committed to properly packing your shipment so please let us know if you received a damaged product at info@hardcandy.com with Subject: DAMAGED PRODUCT [Insert your Order Number]

You will need to provide photographic proof.

If you received the wrong item, we will replace it.

DISCLOSURE: We have measures in place to ensure your product is sent to your satisfaction. We are monitoring your orders. Submitting a claim is a serious issue and we treat it as such.

RETURN CLAIM FORM