WHAT HAPPENS IF SOMETHING IS OUT OF STOCK?
We will restock! Enter your email address into the field that says: “Notify me when this is back in stock” and if/when we get it back in, we will!
I ORDERED YOUR NAIL POLISH BUT HAVEN’T RECEIVED IT YET.
Since nail polish is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. We cannot...
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as your order is accepted and processed.
HOW CAN I PAY WITH A GIFT CARD?
Gift cards work like Hard Candy credit. We will issue a gift card as Hard Candy credit. Once you have applied the gift card to your account, it will automatically...
HOW CAN I REDEEM MY HARD CANDY CREDIT OR GIFT CARD?
Just click the VIEW YOUR GIFT CARD link in the email and copy the code. Create an account OR log in to your account, add your products to cart and...
WHEN WILL MY ORDER SHIP?
Once you place an order, we will process in 1 to 2 business days. Orders placed after 3pm ET are processed the next business day. Then one of our carriers...
CAN I SELL THE PRODUCTS ON MY OWN SITE OR ELSEWHERE?
Your purchase of Hard Candy products is for your personal use. By purchasing, you agree not to resell or distribute our products for commercial purposes. We do not allow orders...
I SAW AN ITEM ON THE SITE / SOCIAL MEDIA AND I WANT IT NOW!
Search on the bottom left hand corner of the page OR in navigate to Eye | Lip | Face and take a look at Shop All.
CAN I CHANGE OR CANCEL AN ORDER I JUST PLACED?
Yikes! You have 60 minutes/ 1 hour to cancel an order. We made our checkout process super smooth and easy to read so you can avoid any errors. Unfortunately, we...
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover. Check our RETURN & EXCHANGES policy for more information.While we love the 90s, we do not accept checks or money orders.
HOW DO I TRACK MY ORDER?
We will email telling you that your Hard Candy order has shipped. There will be a tracking number. You can either track through the link in the email, your Hard...
IS MY ORDER PROCESSED? HOW WILL I KNOW?
We email updates! Orders are processed Monday - Friday, excluding some federal holidays. FYI: We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers...
