HOW DO I KNOW WHEN MY PRODUCTS EXPIRE?
Here’s a #protip on how long to keep makeup: Look out for the open jar icon, known as the PAO (or "Period After Opening") symbol, which includes the number of...
WHY IS MY PRODUCT CHANGING COLOR OR DRY? IS IT EXPIRED?
If the product is subjected to excessive heat or cold for periods of time, it may distort the formula or texture. If the formula is extraordinarily changed, please discontinue use...
MY SKIN IS DRY / OILY / ACNE PRONE. WHAT DO I USE?
Our products are appropriate for all skin types. Go to the Product Pages for more information. We also let you know if it is Gluten Free or Vegan.
CAN I SELL THE PRODUCTS ON MY OWN SITE OR ELSEWHERE?
Your purchase of Hard Candy products is for your personal use. By purchasing, you agree not to resell or distribute our products for commercial purposes. We do not allow orders...
I SAW AN ITEM ON THE SITE / SOCIAL MEDIA AND I WANT IT NOW!
Search on the bottom left hand corner of the page OR in navigate to Eye | Lip | Face and take a look at Shop All.
CAN I CHANGE OR CANCEL AN ORDER I JUST PLACED?
Yikes! You have 60 minutes/ 1 hour to cancel an order. We made our checkout process super smooth and easy to read so you can avoid any errors. Unfortunately, we...
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover. Check our RETURN & EXCHANGES policy for more information.While we love the 90s, we do not accept checks or money orders.
WHERE CAN I FIND HARD CANDY IN MY NEIGHBORHOOD?
FYI: Hard Candy is also available at Walmart locations in the US & Canada. Check our Store Locator!
You may also purchase on Walmart.com and Walmart.ca.
HOW DO I TRACK MY ORDER?
We will email telling you that your Hard Candy order has shipped. There will be a tracking number. You can either track through the link in the email, your Hard...
IS MY ORDER PROCESSED? HOW WILL I KNOW?
We email updates! Orders are processed Monday - Friday, excluding some federal holidays. FYI: We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers...
MY PAYMENT WAS DECLINED!
CHECKLIST: Check your card’s security code Check your card’s billing address Check your card’s available balance Check your card’s expiration date If all else fails, email us at info@hardcandy.com with...
CAN I WORK OR INTERN AT HARD CANDY?
We might add a Careers page soon.
