Frequently Asked Questions — shipping & returns

HOW WILL I KNOW WHEN MY HARD CANDY CREDIT IS AVAILABLE?

As soon as we process your RETURN CLAIM, we will send you a confirmation email with your Hard Candy credit/ gift card information. Then, you're ready to shop again! Log into your Hard Candy account and shop then paste your code in the designated area on the shopping cart page! You can use your credit to get a different item ONLY at www.HardCandy.com. Hard Candy credit will NEVER expire.

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HOW LONG WILL MY RETURN TAKE?

Processing RETURN CLAIMS could take up to 30 days after we receive your form, so please be patient. Obviously, we will get to your return ASAP because we are truly invested in your satisfaction! DISCLOSURE: We have measures in place to ensure your product is sent to your satisfaction. We are monitoring your orders. Submitting a claim is a serious issue and we treat it as such.

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