I’M OUTSIDE OF THE U.S.! HOW DO I RETURN?
We do not yet ship outside the US!
Our rule would still apply. We DO NOT accept returns but you may fill out a RETURN CLAIM FORM.
YOU DIDN’T SEND A RETURN FORM. HOW DO I SEND BACK MY RETURN?
Don’t. We do not accept returns. Feel free to dispose of the item in a manner of which you see fit! Fill out a RETURN CLAIM FORM and email according...
CAN I EXCHANGE SOMETHING?
We DO NOT offer exchanges or physical returns HOWEVER you can fill out a RETURN CLAIM FORM and receive Hard Candy credit. You can use your Hard Candy credit to...
I'M HAVING PROBLEMS WITH THE TRACKING NUMBER.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach...
WHAT IS YOUR RETURN POLICY?
We do not provide a return label. We DO NOT accept returns but WILL issue Hard Candy credit/ gift card, at discretion, within 30 days of the shipment delivery date after receipt...
DO YOU OFFER PRICE ADJUSTMENTS FOR PAST SALES?
We do not adjust prices on past orders. Our makeup is under $10 and we definitely abide by Every Day Low Pricing. Waiting for a sale could mean your favorite...
CAN I RETURN SOMETHING I BOUGHT IN-STORE?
Sorry, you cannot. See RETURN & EXCHANGES
CAN I RETURN SOMETHING I BOUGHT ONLINE?
See RETURNS & EXCHANGES
CAN I HAVE A FREE SAMPLE? DO YOU GIVE FREE PRODUCTS?
Please do not email us asking for free products, social media giveaways, and contests. We provide free items at our events (in-store at Walmart in the US & Canada OR...
HOW ELSE CAN I CONNECT WITH HARD CANDY?
Join our mailing list - there’s a sign up on the homepage! On social media - there are icons on every page!www.facebook.com/hardcandylifewww.twitter.com/hardcandylifewww.instagram.com/hardcandylifewww.pinterest.com/hardcandylife
WHEN IS THE NEXT PRODUCT OR COLLECTION LAUNCHING?
We reset every 6 months (twice a year) at the beginning of February and the end of August. We also launch Limited Edition collections -- we will let you know...
DO YOU TEST ON ANIMALS?
On all our products, you will see the label: “We ♥︎ our animal friends. We don’t test our products on them. Nous aimons nos amis les animaux. Nous ne testons...
