CAN I WRITE/ REVIEW/ POST ABOUT HARD CANDY?
Sure! There is a review section on our page! We are all for free speech and we love reviews about our makeup. After all, your reviews help us create even...
IS MY ITEM DISCONTINUED?
If something is being discontinued, it goes to our Last Call section. We do not sell old makeup on our site so if you find a vintage product that you...
WHAT HAPPENS IF SOMETHING IS OUT OF STOCK?
We will restock! Enter your email address into the field that says: “Notify me when this is back in stock” and if/when we get it back in, we will!
I ORDERED YOUR NAIL POLISH BUT HAVEN’T RECEIVED IT YET.
Since nail polish is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. We cannot...
HOW LONG DOES SHIPPING TAKE?
We offer three (3) shipping speeds but shipping is calculated based on your location. Standard (5-9 business days): Expedited (2-3 business days): Next Day (1-2 business days): PS: Standard shipping is FREE when you...
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as your order is accepted and processed.
HOW CAN I PAY WITH A GIFT CARD?
Gift cards work like Hard Candy credit. We will issue a gift card as Hard Candy credit. Once you have applied the gift card to your account, it will automatically...
HOW CAN I REDEEM MY HARD CANDY CREDIT OR GIFT CARD?
Just click the VIEW YOUR GIFT CARD link in the email and copy the code. Create an account OR log in to your account, add your products to cart and...
WHEN WILL MY ORDER SHIP?
Once you place an order, we will process in 1 to 2 business days. Orders placed after 3pm ET are processed the next business day. Then one of our carriers...
HOW DO I RECEIVE MY CREDIT IF I DON’T HAVE A HARD CANDY ACCOUNT?
Good question! Create an account before sending your RETURN CLAIM! Use the same FIRST AND LAST NAME with which you placed your initial order. Once you fill out your RETURN...
HOW WILL I KNOW WHEN MY HARD CANDY CREDIT IS AVAILABLE?
As soon as we process your RETURN CLAIM, we will send you a confirmation email with your Hard Candy credit/ gift card information. Then, you're ready to shop again! Log...
HOW LONG WILL MY RETURN TAKE?
Processing RETURN CLAIMS could take up to 30 days after we receive your form, so please be patient. Obviously, we will get to your return ASAP because we are truly...
