Frequently Asked Questions
I ORDERED YOUR NAIL POLISH BUT HAVEN’T RECEIVED IT YET.
Since nail polish is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Read more
HOW LONG DOES SHIPPING TAKE?
We offer three (3) shipping speeds but shipping is calculated based on your location. Standard (5-9 business days): Expedited (2-3 business days):
WHEN WILL MY ORDER SHIP?
Once you place an order, we will process in 1 to 2 business days. Orders placed after 3pm ET are processed the next business day. Read more
HOW DO I RECEIVE MY CREDIT IF I DON’T HAVE A HARD CANDY ACCOUNT?
Good question! Create an account before sending your RETURN CLAIM! Use the same FIRST AND LAST NAME with which you placed your initial order. Once you fill out...
HOW WILL I KNOW WHEN MY HARD CANDY CREDIT IS AVAILABLE?
As soon as we process your RETURN CLAIM, we will send you a confirmation email with your Hard Candy credit/ gift card information. Then, you're ready to shop again!
HOW LONG WILL MY RETURN TAKE?
Processing RETURN CLAIMS could take up to 30 days after we receive your form, so please be patient. Obviously, we will get to your...
I’M OUTSIDE OF THE U.S.! HOW DO I RETURN?
We do not yet ship outside the US! Our rule would still apply. We DO NOT accept returns but you may fill out a RETURN CLAIM FORM.
YOU DIDN’T SEND A RETURN FORM. HOW DO I SEND BACK MY RETURN?
Don’t. We do not accept returns. Feel free to dispose of the item in a manner of which you see fit! Fill out a RETURN CLAIM FORM and...
CAN I EXCHANGE SOMETHING?
We DO NOT offer exchanges or physical returns HOWEVER you can fill out a RETURN CLAIM FORM and receive Hard Candy credit. You can use your Hard Candy credit to...
I'M HAVING PROBLEMS WITH THE TRACKING NUMBER.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all,...
WHAT IS YOUR RETURN POLICY?
We do not provide a return label. We DO NOT accept returns but WILL issue Hard Candy credit/ gift card, at discretion, within 30 days of the shipment delivery date after receipt...
DO YOU OFFER PRICE ADJUSTMENTS FOR PAST SALES?
We do not adjust prices on past orders. Our makeup is under $10 and we definitely abide by Every Day Low Pricing. Waiting for a sale could mean your favorite...