Frequently Asked Questions

Since nail polish is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. We cannot ship nail polish products to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials...

We offer three (3) shipping speeds but shipping is calculated based on your location. Standard (5-9 business days): Expedited (2-3 business days): Next Day (1-2 business days): PS: Standard shipping is FREE when you spend $30 or more. Please allow 1 to 2 business days for us to receive and process your order. We...

Once you place an order, we will process in 1 to 2 business days. Orders placed after 3pm ET are processed the next business day. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships....

Good question! Create an account before sending your RETURN CLAIM! Use the same FIRST AND LAST NAME with which you placed your initial order.  Once you fill out your RETURN CLAIM FORM and email it to info@hardcandy.com with Subject: RETURN CLAIM [Insert your Order Number]. Once we process your claim...

As soon as we process your RETURN CLAIM, we will send you a confirmation email with your Hard Candy credit/ gift card information. Then, you're ready to shop again! Log into your Hard Candy account and shop then paste your code in the designated area on the shopping cart page!...

Processing RETURN CLAIMS could take up to 30 days after we receive your form, so please be patient. Obviously, we will get to your return ASAP because we are truly invested in your satisfaction! DISCLOSURE: We have measures in place to ensure your product is sent to your satisfaction. We...

We do not yet ship outside the US! Our rule would still apply. We DO NOT accept returns but you may fill out a RETURN CLAIM FORM.

Don’t. We do not accept returns. Feel free to dispose of the item in a manner of which you see fit! Fill out a RETURN CLAIM FORM and email according to directions.

We DO NOT offer exchanges or physical returns HOWEVER you can fill out a RETURN CLAIM FORM and receive Hard Candy credit. You can use your Hard Candy credit to place a different order at Hard Candy.com for the item(s) you want.  Here’s how it works: Download and fill out...

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us at info@hardcandy.com with Subject: TRACKING NUMBER [Insert your Order Number].

We do not provide a return label. We DO NOT accept returns but WILL issue Hard Candy credit/ gift card, at discretion, within 30 days of the shipment delivery date after receipt of our claim form. To make a claim, fill out our Return Claim form (download and print a copy below)...

We do not adjust prices on past orders. Our makeup is under $10 and we definitely abide by Every Day Low Pricing. Waiting for a sale could mean your favorite item might be sold out! FYI: Hard Candy is also available at Walmart locations in the US & Canada. Check...

Sorry, you cannot. See RETURN & EXCHANGES

See RETURNS & EXCHANGES

Of course! You can make this change on your Account page. If something is wrong, please email us at info@hardcandy.com with Subject: CHANGE MY PAYMENT [Insert your Order Number].