Frequently Asked Questions
CAN I WRITE/ REVIEW/ POST ABOUT HARD CANDY?
Sure! There is a review section on our page! We are all for free speech and we love reviews about our makeup. After all, your...
IS MY ITEM DISCONTINUED?
If something is being discontinued, it goes to our Last Call section. We do not sell old makeup on our site so if you find a vintage product...
I ORDERED YOUR NAIL POLISH BUT HAVEN’T RECEIVED IT YET.
Since nail polish is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Read more
CAN I HAVE A FREE SAMPLE? DO YOU GIVE FREE PRODUCTS?
Please do not email us asking for free products, social media giveaways, and contests. We provide free items at our events (in-store at Walmart in the US & Canada OR...
HOW ELSE CAN I CONNECT WITH HARD CANDY?
Join our mailing list - there’s a sign up on the homepage! On social media - there are icons...
WHEN IS THE NEXT PRODUCT OR COLLECTION LAUNCHING?
We reset every 6 months (twice a year) at the beginning of February and the end of August. We also launch Limited Edition collections -- we will let...
DO YOU TEST ON ANIMALS?
On all our products, you will see the label: “We ♥︎ our animal friends. We don’t test our products on them. Nous aimons nos amis les animaux. Nous ne testons...
HOW DO I KNOW WHEN MY PRODUCTS EXPIRE?
Here’s a #protip on how long to keep makeup: Look out for the open jar icon, known as the PAO (or "Period After Opening")...
WHY IS MY PRODUCT CHANGING COLOR OR DRY? IS IT EXPIRED?
If the product is subjected to excessive heat or cold for periods of time, it may distort the formula or texture. If the formula is extraordinarily changed, please discontinue use...
MY SKIN IS DRY / OILY / ACNE PRONE. WHAT DO I USE?
Our products are appropriate for all skin types. Go to the Product Pages for more information. We also let you know if it is Gluten Free or Vegan.